1. What’s New from NDIA The NDIA has introduced refinements to pricing arrangements and support categories to improve flexibility and transparency. These changes aim to simplify claims and ensure participants receive timely support. Updates include clearer definitions for support items and enhanced guidance for telehealth and remote service delivery. 2. Common Claim Pitfalls Incorrect item codes:  Using outdated codes can delay processing. Always check the latest NDIA support

By Proactive Plan Managers – December 2025 With the NDIS market changing rapidly and many providers entering or leaving the sector, it has become more important than ever for participants to understand how to recognise a trustworthy, high-quality provider .Choosing the right provider can mean the difference between genuine progress and months of frustration. Here are the key signs to look. 1. Clear, Transparent Communication A quality provider will: Explain their services in

By Proactive Plan Managers – November 2025 Assistive Technology (AT) is one of the fastest-growing support areas in the NDIS, with more participants using technology to improve independence, safety, and daily living. As AT continues to evolve, understanding what’s possible — and what’s emerging — can help you make smarter choices with your plan. Here are key trends and insights shaping the future of AT . 1. Smart Home Support Is Becoming Mainstream More participants are using

By Proactive Plan Managers – November 2025 One of the most common questions participants ask is: “Why did the NDIA approve one support but not another?” The answer often comes down to the phrase “reasonable and necessary.” Let’s break down what it actually means — and how you can use this knowledge to strengthen your plan and future reviews. 1. The Core Idea Under the NDIS Act, supports must be both reasonable  and necessary  to be funded. This means the NDIA looks at whether

By Proactive Plan Managers The NDIS continues to evolve beyond traditional therapy and daily living supports. This month, here are lesser-known strategies and emerging support areas  that can help participants get more from their plans. 1. Telehealth & Digital Therapy Expansion Telehealth isn’t new, but its range and flexibility have expanded  under recent NDIA guidance: Many allied health providers now offer group virtual therapy sessions , reducing costs and encouraging pee

Your NDIS Plan Manager  plays a crucial role in helping you make the most of your funding, but the key to success is knowing how to work...