NDIS Plan Management: Updates & Best Practices for 2026

1. What’s New from NDIA

The NDIA has introduced refinements to pricing arrangements and support categories to improve flexibility and transparency. These changes aim to simplify claims and ensure participants receive timely support. Updates include clearer definitions for support items and enhanced guidance for telehealth and remote service delivery.

2. Common Claim Pitfalls

• Incorrect item codes: Using outdated codes can delay processing. Always check the latest NDIA support catalogue.

• Missing documentation: Attach service agreements and session notes for every claim.

• Late submissions: Claims lodged beyond the NDIA timeframe risk rejection.

  
  

3. Best Practices for Plan Managers

1. Automate claim uploads: Use integrated accounting or NDIS software to reduce manual errors.

2. Batch provider payments: Weekly processing improves cash flow and reduces administrative burden.

3. Educate participants: Share a simple guide on how to request supports and what documents are required.

Key Takeaways

• NDIA updates aim to simplify processes and improve clarity.

• Avoid common pitfalls by staying current with codes and documentation.

• Automation and batching can save time and reduce errors.

Compliance Disclaimers

Information is general in nature and does not constitute financial advice. Consider your circumstances and seek professional advice. NDIS information provided for general guidance; confirm with NDIA.